Care Navigation

 

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You may have noticed that we now ask for a longer outline of your problem when you call to make an appointment at the practice. 

This is because we have developed a new role in the practice - called a Care Navigator - to help you to access the right health professional first time.

We have trained all our Receptionists to take on this new role so that they are now known as Care Navigators. Our Care Navigators will work with you to fully understand what your needs are and ensure that we help you with your problem efficiently and conveniently. Their goal is to ensure that you get the right care at the right time in the right place with the right outcome.

We will no longer ask "What's the matter with you?" but instead want to find out "What matters to you?"

Please see our dedicated page for more information about Care Navigation and for links to Local & National Support:

Care Navigation

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Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our Care Navigators never offer clinical advice or triage; this is about offering you the choice to see other more appropriate health professionals, often quicker and without the need to see the GP each time.

For example, we often get calls that can be dealt with by an optician, the pharmacist, or the nurse, that you may not be aware of if you have not visited the practice in a while.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions and it means that you will find it easier to get a GP appointment when you need one.

More importantly though, it means you are seen by the most appropriate health professional that is best placed to deal with your problem each time you visit us. The choice is up to you.

Please visit the self care forum for more information and fact sheets about common conditions that you can treat yourself.

Published: Jul 25, 2024