The quickest and easiest way to order a repeat prescription is by downloading either the SystmOnline or The NHS app
If this is not available to you, there are paper slips you can request medication in reception. You can drop them into a box to the right of the counter as you walk in the surgery. But, if possible, please use the apps. They work quicker and save paper.
If you would like to be able download and use the app but need extra help we have a Digital drop in service in our waiting room on the first Monday of every month from 2 to 4. We provide support there.
Please do not call reception. They will not process an order for a repeat prescription but instead direct you to one of those options.
Please allow us up to 3 working days to authorize a repeat prescription request.
The number of days your pharmacy needs to prepare this medication can vary. Please order your medication 7 days in advance to avoid delay in your medication.
If you are housebound and cannot use any of the systems above, you can leave a message on our phone lines. In the message, tell us the medicines you need. If you are not housebound and try to do this your message will be discarded and not actioned.

Please use the queries box at the bottom of the prescription ordering section of the SystemOne app or NHS App to request this medication. Alternatively, please use the paper slips in reception.
We may accept or reject this request. If this request is accepted the GP will prescribe it, and if rejected they will notify you with a reason. Alternatively, it may result in a telephone appointment. This would be with a GP, pharmacist, or pharmacy technician. We will notify you of the timing of this appointment and who it is with.

This is likely because the medication needs a GP or pharmacist to review and reauthorise it. Please do not call reception. Use the box at the bottom of your repeat prescriptions list to request this medication, or the request slips in our reception area. We will then review your medication.
Some medicines need yearly monitoring. This can be a blood test or an appointment with a nurse or pharmacist. If this is required you will be notified.
If you ignore requests to come in for monitoring, we may remove medications from your repeat prescription list. Without that information, it's not safe to keep prescribing them.

If you have attended a hospital appointment and been prescribed a new medication by your consultant

• Please allow 14 days for this letter to be processed and the medication request actioned. This is a non-urgent medication. If it were, the consultant would have given you a prescription to start that day.
• If it has been over 14 days and you haven't heard from the surgery, then fill out an eConsult. Click "Administrative Help" and then "Medication Query."

If you have been an inpatient and recently discharged

• Please fill out an eConsult. Click Administrative Help and then Medication Query.
• If it is urgent for today please call reception.

The first place to start is your local pharmacy. Pharmacists who work there are highly trained. They can often answer questions about medications.
They will direct you to the GP surgery. Please fill out an eConsult. Click Administrative Help and then Medication Query. This forwards the question to the correct team.

Please use the queries box at the bottom of the prescription ordering section of the SystemOne app or NHS App, or use the paper slips at reception. Indicate the reason why (eg. one off because going on holiday, synchronising medications).

Please fill out an eConsult. Click Administrative Help and then Medication Query. Please detail what has happened. You will need to use this route as opposed to the apps, as they won’t let you order again if close together.

Due to an increasing number of requests for repeat prescriptions to be issued urgently/on the same day we have had to review how we handle these requests in order to provide a clinically safe and consistent service to all of our patients.

We require 3 full working days for normal repeat prescriptions.
If you ask for an urgent repeat prescription (ie. quicker than 3 days) you will need make sure you have already PLACED AN ORDER online, via app or in writing before it can be escalated. Please call reception, and you will be asked to give a reason for your request being urgent. This will be documented on your record and passed to the pharmacy team.
Many medications can be safely missed for a few days. You may be informed that your medication will be processed following the normal repeat prescription process. However If your medication cannot be missed, the item will be issued as required..

Medications that WILL NOT be issued urgently

• Anything that can be purchased over the counter eg paracetamol, emollients, ibuprofen, low dose co-codamol
• Nutritional supplements/ vitamins/ iron
• Statins
• Antidepressants
• Sleeping tablets
• Erectile dysfunction drugs
• Skin creams
• Eye drops
• Preventer Asthma inhalers (excluding Salbutamol/Ventolin)

We apologise for any inconvenience this may cause and appreciate that you may find this frustrating. This step has been implemented as a necessity to protect GP time for more clinically urgent matters.

Have you been given a private prescription following a private medical consultation elsewhere? Not sure what to do next? Please see this leaflet to explain how to access your medication and why private prescriptions are different from NHS prescriptions.